Policies & Information

Policies &
Information

A few important details about ordering, privacy and how Sotto Studio operates.

We believe policies should be easy to understand.

The summaries below explain our policies in plain language.
Where required, links to the complete legal versions are also provided.

Shipping & Returns

Shipping timeframes will vary depending on destination.

Digital downloads are available immediately after purchase.

Printed publications are produced and shipped by our trusted printing partners.

Every order is packed with care.

We understand that many of our pieces are intended to be kept, gifted and enjoyed for years to come. If your order arrives damaged, or something isn't quite right, please contact us as soon as possible. We'll work with you to make it right.

Fairness ?

Replace promptly.
(Then claim through courier.)

?? Australia Consumer Law (ACL)
For example:

Products must match their description.
Products must be of acceptable quality.
Products must do what they're advertised to do.
Customers have rights if something arrives faulty.

Importantly, you cannot simply say:
"No refunds."

For digital downloads, however, once they've been downloaded there is generally no change-of-mind refund, unless the product is faulty or not as described.

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Privacy Policy

A simple explanation of how we collect, use and protect your information while you browse or purchase from Sotto Studio.

Read the complete Shopify Privacy Policy here >

Depending on how you use Sotto Studio,
we may collect information such as:

• Your name
• Email address
• Shipping and billing details
• Purchase history
• Device information
• Website usage information

We only use your information to:

• process orders
• communicate with you
• improve the website
• send Studio Letters (if you subscribe)
• meet legal obligations

Yes. The Studio Journal is freely available for everyone to enjoy.
My hope is simply that the stories offer a moment of inspiration, comfort or curiosity whenever you need it.

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View Shopify's complete Privacy Policy version with automated updates >

Terms & Conditions

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PDF
Instant Download
Personal Licence
No Resale
Printing Recommendations

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Example,
Risk :
Someone eats from a decorative bowl
Protection:
Decorative Use Only stamped underneath.
Product description
Pottery Care page.

Risk:
Customer doesn't understand digital download
Protection:
Instant Download
PDF
NO physical item shown 3 times.

Risk: Journal mistaken for counselling
Protection: Disclaimer

Risk: Parcel damaged
Protection: Proper packaging.
Courier insurance.
Replacement process.

Risk: Someone copies artwork.
Protection: Copyright notice. Licence.

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Cookie Policy

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Disclaimer

Everything shared through Sotto Studio is intended for educational, creative and inspirational purposes only.

If you have a genuine question about an order, publication, digital download or Sotto Studio, you're welcome to get in touch.

Click through to our Contact Page >

The information shared through Sotto Studio is intended to inspire reflection, creativity and personal growth.

It is not intended to replace medical, psychological, legal or financial advice.

If you require professional support, please seek advice from a suitably qualified practitioner.

The information published through journals, publications, downloads and newsletters should not replace medical, psychological, financial or legal advice.

We do our best...

Information may change...